Q & A

Can I visit your workshop?

We are more than happy for any of our potential clients to come and see our workshop and operation.

In our professional workshop and showroom you can view many

of the current pieces being made. You can see every stage of the process and view all

the finest quality materials that we use in the making of our furniture.

 

This gives you the chance to ask any questions you may have about the process, and further discuss and refine your design ideas.

 

Our workshop is located within very easy access to the M6 motorway and we have had

many potential clients like yourself visit us. People have visited from all over the country

and by just seeing the quality in our build process and  furniture have gone on to become

happy with there own James and Rose bespoke sofa.

 

What Materials do you use?

At James and Rose our furniture is made to last, using only the highest quality materials available to give the finest level of style and comfort.

 

All of our frames are made from 100% Beech wood, the seats and backs are fully sprung and then layers of wadding and high resilience foam are applied to give maximum comfort.Then your choice of one of our many full grain leathers or high quality upholstery fabrics

are expertly fitted using the best techniques and years of providing quality craftsmanship.And  of course, all the materials comply to  current British regulations with regard to health and safety, and fire safety standards.

 

What exactly can you make?

All of our ranges can be tailored to you as an individual, and because our furniture is all made one-of-a-kind, rather than mass produced on a production line, can be adapted to your every need and want. We can also make corner group sofas or sofa beds.

 

To begin the design process or place your order, call (01772 472577) or use our ‘contact us’ page and we will help you create your unique sofa.

How long does the process take?

The usual lead time from confirmation of an order is around 6 weeks. Should you require a more urgent delivery for any reason, please do ask, as we can often accommodate a quicker lead time to meet your requirements.

 

The needs of our customers are of the upmost importance to us at James and Rose. A quick read through our ‘testimonials’ is evidence that not only our furniture is of the highest standard, but we provide a service to match every step of the way. At James and Rose will always give you an accurate and honest delivery date that we WILL uphold!

 

How do you deliver, what’s the cost?

All of our mainland UK deliveries are FREE, and carried out by our own drivers. We send two men to each delivery, who will be happy to help you place your furniture and take away any packaging.

 

Where do you deliver to?

James and Rose have delivered as far and wide as Canada and the United States, as well as most major European countries. We can quote individual for each order, and most European destinations costing around £280 per delivery. Using our extensive experience we can ensure an accurate and safe delivery of our products world-wide, using the best freight carriers available.

 

Is your furniture expensive?

James and Rose make handmade bespoke upholstery to the highest of standards. So you may well think it would be very expensive? But… we supply our customers direct from our workshop, therefore we have no salesmen to pay a commission and no expensive high street stores to fund.  So we believe a like-for-like purchase on the high street, if you could find furniture of this choice and quality, would be

at least double the cost. And you would not have the advantage of talking direct to the people making your furniture and, little or no control or involvement in the process.

 

Although our individual prices are on the website, we do provide discounts on multiple orders so please contact us today on 01772 472577, and you  may be surprised how little a quality handmade sofa from James and Rose could cost.

 

What if I am unhappy with my furniture?

In the unlikely event that you should be anything but 100% happy with your James and Rose furniture upon delivery, we will refund you your deposit and take the furniture away.

 

Do I get a guarantee?

We give a lifetime construction guarantee on all of our furniture, to assure you of our quality and commitment to our customers.